Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening
Listening to others, not interrupting, and asking good questions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Quality Control Analysis
Testing how well a product or service works.
Speaking
Talking to others.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Social Perceptiveness
Understanding people's reactions.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Reading Comprehension
Reading work-related information.
Science
Using scientific rules and strategies to solve problems.
Active Learning
Figuring out how to use new ideas or things.
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